Windows Mobile Device Center not working properly on

 Windows 10

Article: 000141

Related Products: EZField, EZTag CE, GNSS Control Panel, GNSS Driver for ArcPad, Product

Last Update: 2020-06-22 21:56:17

Document information

Windows Mobile Device Center (WMDC) is a synchronisation software designed to connect Windows Mobile devices and Microsoft Windows operation system. This connection is used by OnPOZ products for installation, licensing and file exchange between your PC and your field device.

The last version of the software was released in 2012 and it is no longer supported in Windows Vista and it may not work properly on Windows 10.


The symptoms

  -  Windows Mobile Device Center is unable to detect your Windows Mobile device.

  -  Some Windows Mobile devices are properly detected, others are not.

  -  Error message “This app isn’t working correctly. Try reinstalling Windows Mobile Device Center 6.1 to fix the problem”.


The solution

Executing all of these steps in the exact order usually helps resolve the connection issues with WMDC on Windows 10.

1.   Go to Control Panel > Programs > Programs and Features and click on Turn Windows features on or off.

2.   Check the boxes for .NET Framework 3.5 and press OK.

3.   Uninstall the existing Windows Mobile Device Center Driver update and then Windows Mobile Device Center and reboot your computer.

4.   Download the latest version of Windows Mobile Device Center - drvupdate-amd64.exe (64-bit) or drvupdate-x86.exe (32-bit).

5.    Right-click on the downloaded file and choose Properties.

6.    Go to Compatibility tab, choose these two options:

- Run this program in compatibility mode for: Windows Vista

- Run this program as an administrator

Press OK to confirm.

10.  Restart the computer.

11.  After the restart, go to Control Panel > System and Security > Administrative Tools and click on Services.

12.  In “Services” window, find Windows Mobile-2003-based device connectivity and Windows Mobile-based device connectivity.

13.  Double click on “Windows Mobile-2003-based device connectivity”, go to Recovery tab and set “Subsequent failures” to Restart the Service. Press OK to confirm. Do the same for “Windows Mobile-based device connectivity”.

14.  The “Startup Type” for both services should be Automatic and the setting for “Log On As” should be Local Service. If the services are not running, make the settings accordingly and run them manually.

15.  Finally, open Windows Mobile Device Center, go to Connection Settings, check all available boxes and press OK. Once it is done, you can connect your Windows Mobile device and it should be detected properly.

9.   Open a command prompt as administrator  and apply the following two registry commands:

REG ADD HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

REG ADD HKLM\SYSTEM\CurrentControlSet\Services\WcesComm /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

The message Operation completed successfully should appear after each command, confirming that the system registry has been modified.

7.   Double click on the file to start the installer and follow the instructions.

Note that in some cases WMDC does not show “Installation complete” message and does not start automatically after the installation. An indication of a successful installation is the presence of a shortcut in the Start menu.

Also, if you have 64-bit version of Outlook installed on your computer, you may get the message “There is no email program associated to perform the required action. Please install an email program or, if one is already installed, create an association in the Default Program control panel” at the end of the installation process. You can ignore it and proceed with the next step.

8.   Once your new Windows Mobile Device Center  is installed, download and run WMDC-Helper.exe as administrator.

This utility is developed by Juniper Systems and helps resolve some of the compatibility issues of Windows Mobile Device Center. It will prompt you to restart the computer when done. After the restart, connect your device and go to step 15. If WMDC is still not able to detect your device, follow the steps below.