Error Message when Licensing EZSurv using S/N

Case 1 - Supported receiver not registered

As explained in the KB article “Licensing EZSurv using Receiver Serial Number (S/N)”, the software is unlocked only when you are processing data from registered receiver. If your receiver data includes a S/N (its binary format needs to be supported by EZSurv) and your receiver S/N is not properly registered, you will get the following message:

Solution

Contact OnPOZSupport@effigis.com to register your receiver (if you did not buy the Licenses, you will have to pay to get it)

 

 

 

Case 2 - Your receiver binary format is not supported by EZSurv

If you are trying to import a binary file that is not supported by EZSurv, you will get the following message:

Solution

In that case, please advise us at OnPOZSupport@effigis.com. You will have to wait until we support your format.

Another solution is to use a RINEX converter (typically all receiver manufacturers provide one) and use the data from this receiver in RINEX format as a Base Station for your registered receivers.

Case 3 - Your support/maintenance plan is expired

You purchased the license more than 90 days ago. After installing the latest version of EZSurv post-processor, you import your file and get this message:

Solution

To work with the latest version of EZSurv post-processor, it is mandatory to have an active maintenance plan.

To renew your maintenance plan, select “Yes” on the message to get our “contact us” information. You can also contact us at OnPOZSupport@effigis.com.

Once your maintenance plan is re-activated you’ll be able to import and process the file in the latest version of the post-processor.

 

If you do not wish to renew the maintenance plan, please re-install the version of EZSurv which was current at the moment of the purchase. You are still able to do all licensed operation with that version of the post-processor.

Article: 000003

Related Products: EZSurv

Last Update: 2017-04-05 20:55:21

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